Help centre
Shipping & delivery
Delivery speeds, costs, tracking and what to do if a parcel is late.
Standard shipping
Delivered to your address by a carrier. Free on eligible orders over the free-shipping threshold.
Store pickup
Order online and collect from a FezaMarket store. Always free.
Learn moreLocal delivery
Delivered from a nearby store, often the same day.
Learn moreFeza+ delivery
Members get free delivery from store and free shipping with no order minimum.
Learn moreTracking your order
Every order gets a tracking reference as soon as it is dispatched. Open purchase history, select the order and follow the tracking link. Tracking can take a few hours to show its first scan.
If your parcel is late
- Check the tracking link for the latest carrier scan.
- Check whether the carrier left it with a neighbour or at a collection point.
- If it is more than a few days past the estimate, contact the seller from the order page.
- If the seller does not resolve it, open a claim under the money back guarantee.
Frequently asked
On eligible orders over the free-shipping threshold shown at checkout, and on every eligible order for Feza+ members.
Only before the order is dispatched. Open the order in purchase history and use Change address if it is still available.
Shipping is available to the destinations listed in the shipping country selector. Pickup and local delivery depend on having a participating store nearby.
Orders with items from several sellers are dispatched separately and may arrive on different days. Check the order page before reporting it.
Need help with an order?
Track it, or contact support if something is wrong.