FezaMarket Money Back Guarantee
Our Promise to You
Shop with confidence on FezaMarket. Our Money Back Guarantee ensures you get what you ordered, or we'll make it right.
✓ Get the item you ordered
Or get your money back
✓ Free return shipping
On eligible items
✓ 30-day protection
Report issues within 30 days
What's Covered
- Item not received: Your item didn't arrive within the expected timeframe
- Item not as described: The item is significantly different from the seller's description
- Damaged items: Item arrived damaged due to shipping
- Wrong item: You received a different item than what you ordered
How to Report an Issue
- Contact the seller first: Try to resolve the issue directly with the seller
- Wait for a response: Give the seller 3 business days to respond
- Open a case: If unresolved, open a case in your account
- We'll step in: Our team will review and help resolve the issue
Resolution Options
Depending on your situation, we may offer:
- Full refund: Get your money back including original shipping
- Partial refund: Keep the item and receive a partial refund
- Replacement: Receive a replacement item from the seller
- Return for refund: Return the item for a full refund
Time Limits
- Report issues within 30 days of estimated delivery date
- For items not received, wait until the latest estimated delivery date has passed
- Digital items must be reported within 30 days of purchase
Exclusions
Our Money Back Guarantee doesn't cover:
- Items clearly described as damaged or defective
- Changes of mind or buyer's remorse
- Items damaged after delivery
- Digital content after access has been provided
- Custom or personalized items (unless defective)