Trust & safety
Security at FezaMarket
How we protect your account and your payment details, and what to do if something looks wrong.
Account protection
Turn on two-factor authentication so a password alone is never enough to sign in.
Learn morePayment security
Card details are handled by our payment processor and are never stored on FezaMarket servers. We will never ask for a full card number by email or chat.
Learn moreSpotting a scam
We never ask you to pay outside the site, and we never ask for your password. Treat any such request as fraudulent and report it.
Learn moreReport a vulnerability
If you have found a security issue in the site, tell us privately first and give us time to fix it before disclosing it.
Learn moreIf your account is compromised
- Change your password immediately from account settings.
- Turn on two-factor authentication.
- Review recent orders and saved payment methods for anything you do not recognise.
- Contact us so we can lock the account and investigate.
Frequently asked
No. Any message asking for your password is fraudulent — report it and do not reply.
No. Payment details are tokenised by our payment processor; FezaMarket stores only a reference and the last four digits.
Genuine order emails always match an order visible in your purchase history. If it is not there, it is not ours.
Something look wrong?
Report a suspicious message, listing or account.